Help That Happens Exactly When Users Need It
The Problem: Users Get Stuck
Even with good UX, users get stuck mid-task. Help lives outside the product, forcing pauses, context switching, and delays.
The Shift: Ask Donna for Help
Donna works as an in-product AI assistant that lets users ask questions by chat or voice and instantly launches the right in-product guide.
Result: Faster Task Completion
Users stay in flow and complete tasks faster, while support teams handle fewer tickets and onboarding effort drops.
What Donna Enables Inside Your Product
Donna works as an intelligent, in-product assistant that removes friction, answers questions instantly, and guides users through complex workflows, without relying on external training or documentation.
Ask in Natural Language (Chat + Voice)
You ask questions in normal language, such as "How do I raise a purchase request?" and receive instant, accurate guidance without searching menus or help articles.
Key Benefits:
- Get immediate answers without leaving the product
- Reduce dependency on support teams
- Find exactly what you need in seconds
Automatically Trigger Guided Flows
You don't need to hunt for help. Donna automatically launches the most relevant tour, checklist, or workflow based on intent exactly when guidance is needed.
Key Benefits:
- Receive help exactly when tasks require it
- Stay focused without context switching
- Reduce frustration and wasted time
Step-by-Step Guidance
Donna delivers actionable, in-product instructions that guide users through tasks seamlessly, break workflows into clear steps, reduce errors, and help teams complete work faster.
Key Benefits:
- Complete complex workflows without external training
- Avoid errors by following clear instructions
- Keep work moving without interruptions
Why Donna Matters
With Donna in place, you deliver intelligent assistance that transforms how users interact with your product
Deliver help exactly when it's needed
Turn applications into self-learning systems
Reduce dependency on support teams
Eliminate training fatigue across complex systems
Discover What Else GuideNow Can Do
Explore additional features that help you reduce friction, increase feature adoption, and empower users at every step.
In-App Guidance
Step-by-step tours, tooltips, and interactive checklists that guide users through your product at the moment they need help.
Learn MoreDonna Creator For Admins
Empower admins to create and customize AI guidance experiences without technical expertise.
Learn MoreAnalytics & Insights
Track user engagement, feature adoption, and identify areas for improvement with actionable data.
Learn MoreIntegrations
Seamlessly connect GuideNow with your existing tools and workflows for unified user experiences.
Learn MoreTrusted by Teams Who Want Faster Adoption
Software adoption should be intuitive, not frustrating. GuideNow gives your users the confidence to do more, faster.
Trusted by industry leaders
The Numbers Don't Lie
See the measurable impact GuideNow delivers for organizations worldwide with our AI-powered product guidance.
Maximize ROI With Smarter Adoption
Don't just deploy technology—ensure it's understood, embraced, and delivering results across the board.